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Claudia is the Executive Director of the Central America Leadership Initiative (CALI), a member of the Aspen Global Leadership Network. She specializes in business start-ups and marketing strategy. She has spent over 15 years in the Business Process Outsourcing sector, leading and launching call center operations and committed to the task of developing and promoting the industry in Nicaragua and region. Claudia was also immersed in the education sector, through project launch and development of new Graduate Division for private institution in Nicaragua. Prior, as Development Director for The Lannin-Tunstall Society for Children, an NGO committed to improving the lives of at-risk youth in Western North Carolina. She is currently Vice President of the Board of IBEX Global Solutions Nicaragua, a growing 1200 agent operation she launched in 2015, subsequently participating in the company´s start-up in Jamaica. She is a member of The Nicaraguan Women Cancer Association. Claudia is also an Alumni of the Stars leadership program (http://www.the-stars.ch). She holds a B.A. in Economics with a minor in Political Science from UNC-Asheville and has a Master’s Degree in Business Law from the University of Valladolid, Spain. Claudia received Distinction award from the Nicaraguan Society of Professional Journalists and the “Success, Quality and Excellence” Distinction Award from Universidad Hispanoamericana. She also Served as President of the Special Olympics Organization Committee and on the Board of Directors of Meals on Wheels, Western North Carolina. Claudia is a CALI Fellow from the eight class of the Central America Leadership Initiative. She resides in Nicaragua, is married and the mother of two extraordinary boys.